Contact Information

If you have any questions or suggestions regarding our Privacy Statement, please contact us at:
Email: info@valueinnredding.com
Postal Address: Value Inn & Suites, Redding, California
533 North Market St
Redding, California 96003 USA

PRIVACY STATEMENT

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously. This Privacy Statement describes the ways in which we will use the data you provide through this valueinnredding.com website ("our website"), which is owned and operated by Value Inn & Suites ("we" or "us"). Please note that this Privacy Statement is an integral part of our website and the services offered to you and cannot, in any way, be separated from the Terms and Conditions of Use or transaction process. By providing information through this site and/or by establishing an account with us, you indicate your acceptance of the practices described in this Privacy Statement.

This Privacy Statement addresses:

1.    What information we collect online from you.
2.    How we use the information.
3.    With whom we may share the information.
4.    What choices are available regarding collection, use and distribution of the information.
5.    What types of security procedures are in place to help protect the loss, misuse or alteration of the information under our control.
6.    How you can correct any inaccurancies in their personally identifiable information.
7.    How we notify you of material changes to this Privacy Statement.
8.    When the Privacy Statement became effective.
If you have questions or concerns regarding this statement, you should contact valueinnredding.com customer service by email here.

Information Collection and Use

Reservation Orders
When you book a reservation through our website, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes: your name, home or work telephone number, fax number, email address, and your credit card number, expiration date, and billing address. We use this information to process and book your reservation and to notify you of your reservation status by email or fax. When you return to the site, we will ask for your email address and booking reference and may ask for other key pieces of personally identifiable information to enable you to access your reservation information.
We also ask you for personally identifiable information about other people for whom you are booking reservations. You should obtain permission from these individuals to provide us with their information. We use this information to reserve the room in the hotel. Requested information typically includes contact information (such as name and mailing address), and demographic information (such as postcode). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website. Although we may use a service provider to conduct these surveys or contests, as we note in the section on "Information Sharing," these service providers may not use your personally identifiable information for any secondary purpose.

Communications from the Site

Special Offers and Updates
Esteemed guests of valueinnredding.com may occasionally receive information on products, services, and special deals about which they may be interested. Out of respect for your privacy, we present you with the option not to receive these types of communications.

Customer Feedback
If you book a room in our hotel, after your stay we may send you a feedback form to know your opinion of our services and collect valuable suggestions to improve our services. 

Customer Service
We communicate with you on a regular basis to provide requested services. This may include responding through email, fax or phone, in accordance with the your wishes.

Information Sharing

Legal Disclaimer
Although we make every effort to preserve your privacy, we may be required by law to disclose information you have provided in obtaining our travel products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

 Authorised Service Providers
We share your personally identifiable information with authorised service providers that perform certain functions or services on our behalf. For example, we use an outside a credit card processing company and bank cheque processing company to bill you for goods and services.

Information Security
We take steps to help protect the personally identifiable information you provide to us. For example, we also restrict access to personally identifiable information to those employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative). In addition, the servers that store personally identifiable information are contained in a locked facility. If you have any questions about the security of your information, please send an email to Customer Care .

Privacy Statement Changes
If we change our privacy practices, we will modify this Privacy Statement, and its effective date, accordingly so that you will always know what information we gather, how we might use it, and to whom we may disclose it. We also will notify you of any material change to this Privacy Statement by placing a prominent notice on our website. We encourage you to periodically review this Statement to be informed of how we are protecting your information.